Returns Information

Return and Refund Policy 

Thanks for shopping at narnascakes.co.uk.

If you don't receive the item that you ordered or the item you have received has been damaged in transit, we're here to help.

 

 

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@narnaschocolates.co.uk.


Exchanges (if applicable)
We only replace items if the wrong item has been shipped to you or the item is not as described. send us an email at contact@narnaschocolates.co.uk and send your item to: The Barn Aberystwyth GB SY235AS.


Shipping
To return your product, you should mail your product to: The Barn Aberystwyth GB SY235AS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.