Ridiculously Rich FAQ

Do you have a question about your Ridiculously Rich order? Before you get in touch with us, please check the frequently asked questions below – we may have already provided an answer for your particular query.

If your question is not answered here, please feel free to contact us

CAN I ARRANGE MY CAKES TO ARRIVE ON A SPECIFIC DAY?

Unfortunately, we cannot guarantee that your order will be with you on a specific day and we cannot hold back any orders. We are able to dispatch before a specific date for special occasions such as Valentine’s Day or Mothers Day, but we do not guarantee delivery on these days – only that we will dispatch your cakes with time for them to be delivered.

WHEN WILL MY ORDER BE SHIPPED?

We will endeavour to despatch orders as quickly as possible but due to the nature of our product there can be an up to 3 working day despatch time.

HOW LONG WILL MY CAKES KEEP ONCE RECEIVED?

All of our cakes are wrapped as soon as cool to keep them fresh. Every box is dated with a minimum of 10 days shelf life but this is actually precaution as they have been approved with over 30 days shelf life. Our cakes can also be frozen. 

CAN I SUBSTITUTE SOMETHING IN MY MIXED BOX FOR ANOTHER CAKE?

Sorry, no – as we are currently very busy, we unfortunately cannot accommodate customised orders at this time. However, this is something that we will be looking to work on in the near future.

How do I pause/cancel my subscription?

Pausing or cancelling a subscription must be done by the account holder.

You can pause or cancel your subscritpion at any time by logging into your account at:

https://www.ridiculouslyrichbyalana.co.uk/account/login

From here, select 'Manage Subscriptions' and select pause or cancel.

If at any time you would like to resume a subscription you can, of course, do so through the same process.

Do you have anything suitable for a Vegetarian/Vegan diet?

Vegetarian friendly cakes from our Core Range: Cookie Dough Brownie, Creme Brulee Brownie, Peanut Butter Fudge Slice, Millionaires Brownie, Salted Caramel Slice, Sticky Toffee Flapjack and Gooey Chocolate Brownie.

Vegan friendly cakes from our Core Range: Sticky Toffee Flapjack.

Gluten Free: I am afraid we don't have any gluten free options at the moment but we would love to do this in the future, watch this space!

I've made a mistake in the delivery address, what do I do?

Realised you have made a mistake in the address?

Send over your order number in our contact form and tell us what you would like us to change it to. We will pass the note on to the packing team to see if we can ammend this in time. We begin packing orders early to try and get orders dispatched as quick as we can for customers, so there is a chance your order may have already been packed.

Will my order include any invoice?

No, all invoices are electronic.

Will my box of cakes fit through the letterbox?

No, they are too deliciously thick.

I ordered a subscription, when will my next box arrive?

If you ordered a weekly subscription for example, on a Tuesday, your order will be processed after 7 days, the following Tuesday.

If you ordered a fortnightly subscription, your order will be processed after 14 days. 

If you ordered a monthly subscritpion on the 21st of one month, for example, the renewal order will be processed on the 21st of the next month.